What Is Live Chat Software & How Does Live Chat Work?

Live chat is a form of online communication that allows users to have real-time conversations with another person or business through a messaging platform on a website or app. It’s a popular customer support tool used by businesses to engage with their customers, answer questions, and resolve issues in real-time.

Live chat works by providing a chat interface on a website or app, allowing customers to type their questions or concerns directly to a representative or agent. The agent can then respond in real-time, providing assistance and addressing any issues the customer may have.

Typically, live chat requires both the customer and the representative to be online at the same time. However, some live chat platforms may offer the option to leave a message if a representative is not available or outside of business hours. In addition, many live chat systems have automated features such as chatbots that can handle simple inquiries or frequently asked questions.

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